DStv subscribers in the Lekki/Ajah area of Lagos had a
chance to interact with MultiChoice representatives at the
DStv customer forum held recently at the Peninsula Resort,
Ajah.
The forum, which is a regular customer engagement
initiative by MultiChoice Nigeria, provides the opportunity for
subscribers and the organisation to have face-to-face
dialogues with a view to having a better understanding of
customer issues and providing solutions to them.
During the interactive session, some DStv subscribers voiced
their concerns on a number issues ranging from signal loss
during rainstorms, alternative payment options and
programme repeats.
In her response, Chioma Afe the Marketing Manager, DStv
said the issue of signal loss was due to ‘rain fade’, a
situation caused by very bad weather at reception of signal
or at the source. She explained that in the event of
subscribers experiencing problems with their signals, they
should contact MultiChoice trained and certified installers to
rectify the problem. “A list of our certified installers is
available on our website and at all DStv offices”, she said.
While commenting on the issue of programme repeats, Afe
said that programme repeats are an integral part of pay TV
operations.
“Programmes are repeated according to the agreement we
reach with the content providers. Also, movies and
programmes are shown at different time slots to allow
viewers to plan viewing time at their convenience”, she said.
For DStv subscribers who have challenges with making
payment, Afe stated that MultiChoice has gone into
partnership with a variety of service platforms that enable
subscribers make payment at their convenience. These
options include; KongaPay, banks, internet banking, mobile
money, Quickteller, Paga and via ATMs. She advised
subscribers to make their payments before their due date so
as to enjoy uninterrupted DStv broadcast.
It was not all complaints however as customers lauded
MultiChoice on the recent activation of toll free numbers to
reach customer service representatives and the addition of
new channels to the bouquets.
The forum ended on a high note with a raffle draw that saw
two lucky customers go home with Zapper decoders while
other exciting DStv branded items were distributed to
customers.