The Independent National Electoral Commission (INEC) has joined institutions around the world to commemorate the 2025 Customer Service Week, reaffirming its commitment to citizen-focused service delivery, institutional accountability, and continuous public engagement.
The week-long celebration, themed “Mission: Possible,” runs from October 6 to 10, 2025, highlighting the Commission’s dedication to the “5 Rs of Customer Service” — Respect, Responsiveness, Responsibility, Resolution, and Relationship Building.
The flag-off ceremony, held at INEC Headquarters in Abuja today, was attended by Directors, senior officials, SERVICOM staff, and State Desk Officers (SDDOs). The event began with the distribution of handbills and sensitization materials to staff and visitors, symbolizing the Commission’s drive to maintain service excellence across all levels of its operations.
Representing the Acting Chief Executive Officer of SERVICOM, Mrs. Ngozi Akinbodewa, Head of Operations at the SERVICOM Presidency, lauded INEC for its steadfast support toward institutional service improvement. She described the Commission’s achievements as a product of effective leadership, teamwork, and a strong culture of accountability and public satisfaction.
In her address, the Secretary to the Commission, Mrs. Rose Oriaran-Anthony, praised Prof. Yakubu for his visionary leadership and commitment to service excellence. She noted that INEC, under his guidance, has strengthened internal and external communication systems, enhanced access to electoral services, and promoted transparency in its dealings with citizens and stakeholders.
Describing Prof. Yakubu as “Mr. Technology,” Mrs. Oriaran-Anthony applauded his consistent advocacy for innovation and digital transformation across the Commission. She emphasized that his leadership has fostered a culture built on the 5 Rs of customer service, empowering staff to deliver responsive and respectful service to the public.
A major highlight of the ceremony was the presentation of awards to Prof. Yakubu and other outstanding officials in recognition of their exceptional performance and dedication to INEC’s mission of service excellence. The awards were jointly presented by the Acting CEO of SERVICOM and the Commission’s Secretary.
In his response, Prof. Mahmood Yakubu reaffirmed INEC’s commitment to continually improving the experience of citizens in all electoral processes. He stressed that “customer service in the public sector is not a luxury but a duty,” adding that the Commission remains resolute in building systems that ensure every interaction with Nigerians is smooth, respectful, and rewarding.
The event concluded with a Vote of Thanks by Mr. Austin N. Orogbu, Director of Administration, who commended both management and staff for sustaining INEC’s culture of excellence. He expressed optimism that the spirit of the Customer Service Week would continue to guide the Commission’s engagements with the public.
